Zee Electronics – Frequently Asked Questions.
01. When will I receive my order?
At Zee Electronics, we prioritize timely and transparent delivery. During the checkout process, you’ll see an estimated shipping date based on your product and location. This same delivery estimate will also be included in your order confirmation email. ⏱ We work with trusted courier partners to ensure your package arrives safely and on time — usually within 2–5 business days. If any unexpected delays occur (e.g., due to high demand or stock updates), we’ll notify you immediately via email or SMS.
02. I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
03. When will I receive the invoice for my order?
Yes, at Zee Electronics, your invoice is automatically emailed to you shortly after your payment is confirmed. Please check your inbox (and spam/junk folder just in case) for an email containing your invoice in PDF format. Additionally, you can still access it at any time: From Your Zee Electronics Account: Log in to your account and head over to the ‘My Orders’ section. You can view or download the invoice from there whenever needed. ✅ Your invoice includes complete order, payment, and tax details, and can be used for warranty claims or official purposes.
04. How do I track my shipment?
Once your order is dispatched, you’ll receive a shipping confirmation email with a live tracking link. You can also track it anytime under the “My Orders” section in your Zee Electronics account.
📦 We partner with top logistics providers for secure, real-time tracking updates—right to your doorstep.
05. Can I change my delivery address after placing the order?
Yes, but only if the order hasn’t been shipped yet.
To update your delivery details, please contact our customer support team within 2 hours of placing the order. Once the product is dispatched, address changes are no longer possible due to courier restrictions.
06. What if no one is available during delivery?
If you or someone on your behalf isn’t available, the courier will make two additional delivery attempts. After that, your package may be returned to us.
You can also contact the courier directly (link provided in your tracking email) to reschedule or redirect the delivery to a nearby pickup location.
07. How can i make changes to an order that i just placed
Need to tweak your order? You can modify or cancel items within 1 hour of placing the order by contacting our support team. After that, it enters processing and changes may not be possible.
08. My payment went through, but I didn’t get an order confirmation. What should I do?
At Zee Electronics, we prioritize timely and transparent delivery. During the checkout process, you’ll see an estimated shipping date based on your product and location. This same delivery estimate will also be included in your order confirmation email. ⏱ We work with trusted courier partners to ensure your package arrives safely and on time — usually within 2–5 business days. If any unexpected delays occur (e.g., due to high demand or stock updates), we’ll notify you immediately via email or SMS.
09. Why was my order cancelled automatically
Auto-cancellations may occur due to:
Stock unavailability
Payment failure or verification issues
Delivery restrictions at your pincode
If this happens, we’ll notify you by email and initiate an instant refund, if applicable. Feel free to re-order or choose a similar product from our catalog.
10. What is Zee Electronics' return policy?
We offer a 7-day return window for most products—if it’s unused, in original packaging, and with all accessories.
Eligible reasons include:
Wrong item received
Damaged on arrival
Product not as described
Just initiate a return from your account dashboard or reach out to our support.
📝 Note: Certain items like earphones, software, or hygiene-sensitive products may not be returnable.
11. How do i request a product exchange
If you’d prefer a replacement instead of a refund, let us know during the return request.
Once your original product passes quality checks, we’ll ship your exchange item right away.
⚠️ Exchange is subject to stock availability.
12. My product arrived damaged/defective. What now?
We’re truly sorry for the inconvenience.
Please share photos or a short video of the issue with your order ID to our support team within 48 hours of delivery.
We’ll arrange a pickup and resolve it through:
Replacement
Repair
Full refund (based on product category)
